Support Case Notification Guide

Support Case Notification Guide

FI Operations Notification - Subject: "Payment on Hold - Customer Action Required"

This notification is released to any permissions FI Operations team members when a case is created for a client.

Case Initiated - "Additional information needed for payment "

Client's receive this notification when a case is opened for a payment that requires their attention.

Case Resolved - "Payment Case Resolved"

This notification will be released to the client when a case has been resolved. Optionally, FI Operations team members can receive this notification as well with the correct permissions.