Enable/Disable Recipients

Disabling a recipient has 2 main functions.

• It prevents the recipient from being searchable when making a payment

• Filters the recipient out of the list. Select the "Archived" filter to view disabled recipients.

Users have the ability to disable any recipients that they no longer intend to use. (See "Disable Recipient" option below for additional details)

The system will also disable a recipient during two scenarios:

• A payment is rejected with the reason being "Incorrect Recipient Information"

• A payment has been returned, due to incorrect recipient information

The intent for the system disabling recipients is to force users to review the recipient before creating additional wires to a recipient with bad data.

Disable Recipient

1. Navigate to the "Recipients" page

2. Search for the desired recipient

3. Hover over the 3 dots under the "Action" column and select "Archive"

4. This will disable the recipient and prevent it from being searchable when creating a payment.

Enable Recipient

1. Navigate to the "Recipient" page within PayRecs

2. Select the "Any Status" filter dropdown and select "Archived"

3. Identify the recipient that is disabled.

4. On the right side of the page, under the "Action" column, hover the 3 dots and select "Restore"

The recipient will now be enabled for use.